Money-Back Guarantee

We believe we’re the best choice for you! So we’ve decided to take all the risk onto our backs. If after enrolling into any of our courses or experiences, you feel that you didn’t learn a lot or didn’t have fun, we will refund your payment in full - no strings and no hard feelings! The above Money-Back Guarantee policy is limited to groups of 3 people or less.

Reschedule / Cancellation / Refund Policy

Extreme Weather Conditions Reschedule Policy for all Race Lab venues, except Crazy Farm.

Our mission is to provide the highest level of driver training and a ton of fun. This requires conducting training on mixed surfaces, as opposed to only on asphalt. While we have alternative layouts and multiple venues available for different weather and road conditions, we virtually always run Rain Or Shine, we appreciate your understanding of the fact that extreme weather conditions may in rare cases may force us to reschedule the event to another date, or offer alternative training. If the event you have signed up for gets rescheduled due to circumstances outside of our control, such as extreme weather deteriorating the training grounds, and road repairs are impossible due to flooding, we will NOT be able to provide a refund, however we will reschedule your package for any future date, convenient for you, with no time limit.

Please note that all events run at our Crazy Farm location, which is the closest existing mixed surface venue to Toronto, have a special Rain Check Policy.

Non-Weather Related Reschedule / Cancellation / Refund Policy

We ask you to appreciate that running events without long wait times requires extensive scheduling and planning. If you cannot make it for your scheduled time, please let us know by emailing hi@racelab.co no later than 48 hours before your time slot, and we will reschedule you for another time on the same day.

We offer full refunds with no penalty on cancellations made 90 days or more in advance of scheduled event / course dates. Please send a notice of cancellation and / or rescheduling your course to hi@racelab.co

Cancellation or rescheduling requests made 90-60 days in advance of a course / event are subject to a 25% administrative fee.

We ask you to understand that we cannot offer refunds or rescheduling options for courses / training made less than 60 days in advance of a course (including usage of gift certificates).

The good news is that all our courses / training spots are fully-transferable. You may notify us by emailing hi@racelab.co of a replacement at any time prior to the beginning of you course with no cost or penalty.

We will also provide them with a free phone consultation to offer alternations to the package they are getting, which would maximize the training for their experience and their goals.

In case you cannot make it to the event, we recommend to offer your package to one of your friends. We will make sure that they learn a lot and an absolute blast!

Vehicle Reliability Reschedule / Cancellation / Refund Policy

For drivers using their own vehicles, should a vehicle breakdown on the day before or during the event, unfortunately, no refund or transfer will be issued.

For drivers using Race Lab vehicles, should a vehicle breakdown during the event not due to driver's mistake or misuse, Race Lab will offer a replacement vehicle as soon as possible, during the same day.

We reserve the right to change the terms of these policies at any time and without written notice, but we give you our word that we will always be fair, understanding, and will always operate in your best interest.